For weeks, I've been getting emails from readers saying they haven't received their log in information or "forgotten password" reminder. I couldn't get my head around it because every single time I tried or had a friend try, it would work. Turns out it depends on who your service provider is.  My server company has submitted requests to AT&T and Comcast for INO to be removed from their block lists. All should be kosher moving forward by the end of next week.

Sorry for the delay in this matter.  

Hi Vera --

I checked the mail logs on the server and it has many messages from servers from AT&T and Comcast refusing connections -- I believe that was the cause of the problem. They refused connections from your server as an attempt to block spams because DNS wasn't configured the way they were expecting.

Other servers were probably behaving the same way, although only those two had enough messages to be noticed. I changed DNS to meet the usual standards and Comcast seems to be already accepting messages.

AT&T however required me to fill a form asking them to remove your server from their block list, so it will take a little bit more time until they check everything on their side. Please give it a couple days to the changes to take effect and let us know how it goes.